#FACTORYONLINESHOP SPORTS & OUTDOORS PETS SUPPLIES OFFICE & SCHOOL SUPPLIES PATIO & GARDEN ELECTRONICS AUTOMOTIVE TOOLS Twin/Full/Queen Metal Bed Frame Platform Mattress Foundation Headboard Footboard   Shipping Shipping Methods:FedEx / UPS / United States Postal Service / OnTrac, which depends on the types of products purchased. Handling fees are already included in the shipping price. We are unable to ship to P.O. Box address, the buyer must provide a physical address when ordering. Tracking numbers will be easily accessible as soon as they are created and processed. We are not responsible for any changes to address after item has been shipped.  Return Policy If buyer receives any damaged, defective, or incorrect item, we will issued a return label. If any package needs to be returned, please contact customer service to receive an RMA form. For refund or exchange, package will need to be returned within 60 days. Any item that are return after 90 days, our Return Department reserves the right to reject the return/exchange item. If any replacement is out of stock or on back order, our Return Department will issue a refund to customer. Any item that is approved for return or exchange MUST be in brand new condition. Item must never have been installed and needs to be kept in the original packaging. CHECK OUT OUR OTHER PRODUCTS c 2019 FactoryOnlineShop All Rights Reserved Contact Us If you have any questions, please do not hesitate to contact our Customer Service Support Team. Our office hours are Monday to Friday 9am-5pm Pacific Time. we are off during the weekends and all major holidays.